Shipping policy

We want to ensure that your products are delivered to you promptly and securely. Please review our shipping policy below for important information regarding shipping methods, timelines, and fees.

Order Processing Time:

  • All orders are processed within 2 business days (excluding weekends and holidays) upon receipt of payment.
  • Please note that processing times may be slightly extended during peak seasons or promotional periods.

Shipping Methods:

We offer one shipping method which is the Standard Shipping: Estimated delivery time of 3-5 working days.

Please bear in mind that shipping times can vary depending on the products ordered. Certain items, such as aerosols, require special transportation for security reasons, which may result in longer delivery times. Additionally, the availability of shipping methods may vary depending on the destination country.

Shipping Fees:

  • Shipping fees are fixed to 9.99 for orders under 65$.
  • The applicable shipping fees will be displayed during the checkout process before completing your order.
  • Free shipping may be available for orders exceeding a certain value or during promotional periods (if applicable).

Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.

Please allow a few hours for the tracking information to be updated in the carrier's system.

Customs and Duties (International Orders):

Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

We are not responsible for any delays or additional charges incurred due to customs clearance processes.

Shipping Restrictions:

We strive to comply with all applicable laws and regulations governing the shipment of skincare products.
Certain products may have shipping restrictions imposed by local regulations or carrier policies. In such cases, we will notify you and work towards finding a suitable solution.

Address Accuracy:

It is essential to provide accurate and complete shipping address details during checkout.
We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

Delivery Issues and Lost Packages:

In the event of delivery issues or lost packages, please contact our customer support team at hello@frenchskinlab.com.
We will work diligently with the shipping carrier to resolve the issue and ensure your satisfaction.
    1. Please note that the above shipping policy is subject to change without prior notice. Any updates or modifications will be clearly communicated on our website.

    If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team for assistance.

    Thank you for choosing FrenchSkinLab. We appreciate your business and strive to provide you with a delightful shopping experience.